Order Cancellations

Cancellation Window: Within 2 hours of purchase or order confirmation

You may request cancellation within 2 hours of placing your order, provided it has not yet been processed, packed, or handed over to our logistics partner.

After your order has been packed, fabricated (if custom), or dispatched, cancellation is no longer possible due to the nature of steel product handling and logistics.

To cancel your order:

Contact us via our Contact Page, WhatsApp, or support email with your Order ID and reason for cancellation.

Damaged or Defective Products

We follow strict quality checks. However, if you receive a product that is:

• Damaged during transit
• Contains manufacturing defects
• Delivered with tampered packaging or quantity discrepancies

Please notify us within 7 days of delivery.

After verification, we will coordinate replacement, credit note, or refund as appropriate.

Returns & Service Satisfaction

Given the nature of steel products (heavy goods, custom sizes, industrial use), we do not offer returns on correctly delivered items unless there is a clear quality defect or service issue.

If you believe your product does not meet the agreed specifications or quality standards, contact us within 7 days of receipt. Depending on the case, we may offer:

• Replacement of the item
• Store credit for future orders
• Partial or full refund

All cases are reviewed fairly, with customer trust and business integrity in mind.

B2B / Wholesale Orders

For bulk, industrial, or export orders, cancellation and refund terms will follow conditions outlined in your purchase agreement or quotation.

Please contact our support team or refer to your agreement for specific terms related to bulk returns and documentation requirements.

Refund Processing

Once a refund is approved:

• Initiation: Within 3–5 business days of confirmation
• Refund Method: Same payment mode used at checkout (credit card, UPI, bank transfer, etc.)
• Clearing Time: Typically 5–10 business days, depending on your bank or gateway

You'll receive confirmation via email or WhatsApp once processed.

Exceptions

Refunds or replacements may not apply in cases such as:

• Delays caused by natural disasters, regulatory holds, or logistics disruptions beyond our control
• Products returned without prior approval or outside the valid reporting window
• Items damaged due to improper handling or unauthorized modifications at the customer's site

Need Help?

Our team is here to support you with any order, shipping, or refund concerns:

Thangam Steels is committed to transparency, customer satisfaction, and service excellence. We value your trust and aim to resolve all genuine concerns promptly and fairly.